Shopé Consultancy Ltd

Terms & Conditions

For all sourcing enquiries, please contact us directly via WhatsApp, email at shopeltdconsultancy@gmail.com or Instagram DMs.

These Terms & Conditions apply to purchases and sourcing services provided by SHOPE CONSULTANCY LTD (“Shopé”, “we”, “us” or “our”). By confirming a sourcing request or purchase with us, you agree to these Terms & Conditions together with any specific terms, descriptions, pricing and conditions stated on your invoice.

Shopping With Us

Upon request for additional information regarding any item featured on our social media platforms, newsletters or WhatsApp channels, we endeavour to provide supplementary visual materials, including multiple photographs and, where available, video content, prior to issuing an invoice.

While we aim to represent each item as accurately as reasonably possible in terms of colour, dimensions, condition and other relevant characteristics, it is the customer's responsibility to request any specific details, measurements, photographs, videos or clarifications they require prior to completing a purchase.

Payments

All confirmed sourcing requests require full payment before an item can be guaranteed or secured on behalf of the customer.

Given the limited availability of many of the products we source, payment should be made promptly upon receipt of the invoice. Invoices may be issued by email or WhatsApp.

We accept payment by bank wire transfer, PayPal and payment links.

Payments made via PayPal or credit card may be subject to an additional transaction fee of 3.5%, where stated on the relevant invoice.

Please contact us directly before placing an order if you would like further information regarding our sourcing fees.

The specific sourcing fee applicable to an order will be confirmed to the customer prior to payment.

Return Policy

Items sourced by Shopé are generally purchased specifically to order for the individual customer and, unless otherwise agreed in writing, we do not accept returns, exchanges or buy-backs simply because a customer has changed their mind or no longer wishes to keep an item, subject always to any statutory rights that cannot legally be excluded.

Any specific return or cancellation terms applicable to an individual order will be stated on the relevant invoice.

If an item arrives and you believe that it is materially different from its agreed description, please contact us within 48 hours of delivery or receipt and provide photographs and any relevant information so that we can investigate the matter promptly.

Nothing in these Terms & Conditions limits or excludes any rights or remedies that the customer has under applicable consumer law, including rights relating to goods that are not as described, are faulty or do not conform to the contract.

Where an item has been accurately described and the relevant condition, age, wear or imperfections were disclosed or reasonably apparent from the information provided before purchase, these matters will not ordinarily constitute grounds for a return.

Once an item has been delivered and accepted, the customer is responsible for its care and handling. We are not responsible for damage or deterioration caused after delivery or receipt by the customer.

Shipping

Where an item has been confirmed as available for immediate shipment, we will ordinarily process the order for dispatch on the next business day following receipt of cleared payment, unless otherwise agreed.

Items may be shipped from the United Kingdom or another location depending on where the item has been sourced. Shipping will ordinarily be arranged using an appropriate express courier, which may include DHL or another recognised carrier, unless otherwise agreed with the customer.

The total amount shown on an invoice may not include import taxes, duties, customs charges or other destination-related fees unless expressly stated.

Where applicable, import duties, taxes and other destination charges are the responsibility of the customer unless otherwise agreed in writing before purchase.

The customer is responsible for providing an accurate delivery address and for checking that the details shown on the invoice are correct before making payment.

Where no amendment to the delivery address has been communicated to us before dispatch, the item will be sent to the address stated on the invoice.

Where an item is shipped directly from a brand, retailer, auction house or other third party to the final destination, Shopé will assist with any reasonable delivery queries but is not responsible for matters outside our reasonable control arising during transit.

If a problem occurs with a shipment, please contact us before filing a claim with the carrier so that we can investigate the matter and seek an appropriate resolution.

Pre-Orders

For pre-orders of items that are not yet publicly available, we will provide an estimated timeframe on the relevant invoice based on information provided by the applicable retailer, supplier or other source.

Payment may be collected in advance of the item being received into our possession.

In the event of a delay, we will inform the customer as soon as reasonably practicable.

Where a pre-order cannot be fulfilled, we will discuss the available options with the customer and, where applicable, arrange a refund of amounts paid for the item in accordance with the applicable terms and legal requirements.

Where a customer voluntarily chooses to cancel a pre-order during a waiting period, any applicable cancellation or deposit terms stated on the invoice will apply.

Deposits

Where agreed, a holding deposit may be placed to reserve an item and temporarily remove it from the market.

Unless otherwise agreed in writing, the customer will have 72 hours from receipt of the deposit to complete payment in full.

A deposit does not constitute completion of the purchase unless full payment has been received and the order has been confirmed by Shopé.

Deposit terms, including whether a deposit is refundable or non-refundable, will be stated on the relevant invoice.

Where an item cannot be supplied for a reason attributable to Shopé or because the item becomes unavailable through circumstances outside the customer's control, we will discuss the appropriate resolution with the customer.

Authenticity

Shopé takes authenticity extremely seriously.

Items sourced from official boutiques, authorised retailers or other recognised sources are purchased through those channels.

For pre-owned, vintage and collectible pieces, we use appropriate due diligence and, where considered necessary, independent authentication or specialist expertise before an item is supplied.

Where available and appropriate, an independent third-party authentication certificate may be arranged for high-value items. Any associated cost will be discussed with the customer before the service is commissioned.

Specific authentication arrangements for an individual purchase may be stated on the relevant invoice.

Condition Ratings For Pre-Owned & Collectible Pieces

Where applicable, Shopé may use the following condition descriptions for pre-owned and collectible pieces:

Like New

The item is in pristine or near-pristine condition and may have been handled for inspection but not meaningfully worn or used. Where relevant, the presence or absence of original tags will be stated in the item description.

Excellent

The item is in excellent condition with only minimal signs of handling or use. This may include extremely minor marks such as a hairline scratch, micro dent, minimal thread pull or shallow mark that may only be visible on close inspection.

Very Good

The item has been worn or used but has been well cared for. Minor signs of wear may be visible and will be described wherever reasonably identifiable.

Examples may include minor scratching to hardware, marks on materials, plating wear, corner wear or structural wear.

Vintage — Excellent or Very Good

Where an item is described as vintage, the condition rating also takes into account the item's age.

Vintage pieces may naturally display signs of ageing, including changes to hardware, welding, engravings, structure, leather, materials or design.

Design and manufacturing standards can change considerably over time. Customers purchasing vintage pieces should therefore take the age and nature of the item into consideration when assessing its condition.

Any material condition issues known to us will be disclosed before purchase.

Liability

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

We will take reasonable care when sourcing, handling and arranging delivery of items. However, we are not responsible for circumstances outside our reasonable control, including delays caused by suppliers, retailers, auction houses, customs authorities, couriers or other third parties.